Insurance BPO Services

Top Challenges You’ll Face When Selecting a BPO Provider

September 8, 2017 / by Amber Brethouwer

We often hear from customers that the hardest part of starting to use an insurance outsourcing service, is starting to use an insurance outsourcing service. This is especially true for businesses that have never used outsourcing, also referred to as BPO (business process outsourcing) or BPM (business process management), before. There are a lot of reasons that…

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Insurance Outsourcing Becomes an Industry

August 21, 2017 / by ReSource Pro Editorial Team

This is the fourth in a series of posts, wherein we’ll be discussing the origins and evolution of insurance industry outsourcing. In this post, we discuss how the outsourcing industry evolves, providing distinct offerings.   Over the last decade, insurance outsourcing has evolved to meet market needs. Like in many developing industries, outsourcing providers have taken…

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Insurance Outsourcing Solutions for All

August 14, 2017 / by Patrick Armstrong

This is the third in a series of posts focused on the origins and evolution of insurance industry outsourcing. In this post, we discuss how outsourcing became a relevant business solution for the independent broker.  As previously discussed in this series, business process outsourcing (BPO) or ‘outsourcing’ in the insurance industry has been around for…

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Technology Enables the Insurance BPO/Outsourcing Industry

June 2, 2017 / by Christopher Watkins

This is the second in a series of posts, wherein we’ll be discussing the origins and evolution of insurance industry outsourcing. The first post discussed the economic origins of insurance industry outsourcing. In this post, we discuss how technology enabled outsourcing for new markets.   Technology is the Necessary Enabler Technology has had a transformative…

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The History of Insurance Industry Outsourcing

May 23, 2017 / by Dan Epstein

This is the first in a series of posts, wherein we’ll be discussing the origins and evolution of insurance industry outsourcing. In this post, we discuss the early economic principles that laid the foundation for modern outsourcing. We can trace the origins of outsourcing back hundreds of years in one form or another. As Kate…

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The Most Important Thing About Data and Analytics Is Not the Data

April 4, 2017 / by Andy Niver

Have you ever been promised that if you just had [fill in the blank] data, you could generate game-changing insights that would transform your insurance operations? If only it were that simple. Unfortunately, insights don’t come from simple osmosis by staring at your new reports and dashboards. That is a recipe for analysis paralysis, and…

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From Insurance Outsourcing to Operations Excellence

February 17, 2017 / by Dan Epstein

In 2004, ReSource Pro got into the insurance outsourcing business.  Today we’re in the insurance operations excellence and analytics business. Back in the day, the need of insurance organizations was to fill a gap in staffing, solve backlogs or take on tasks no one wanted to do.  We provided those services at a substantial savings…

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