Operations Advisory

How Segmentation Reduced Processing Costs

September 18, 2017 / by ReSource Pro Editorial Team

When analyzing the renewal processing costs for one of our clients, ReSource Pro found that more than 50% of all accounts had revenues that were below the average renewal processing cost. After subtracting the cost from the agency’s revenues, the impact was a loss of over $300,000 annually for the business. Read the full Operations…

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“Help me, help you…” Align Your Insurance Operations and Sales Team to Turbo-Charge Results

June 15, 2017 / by Dan Epstein

Do you remember the scene from the 1996 movie Jerry McGuire, where Tom Cruise as Jerry is begging Cuba Gooding’s character to step into line and exasperatingly says “Help me, help you.” Tom Cruise’s character then storms off, and Cuba Gooding says, “See Jerry, that’s the difference between you and me. You think we’re fighting…

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No Left Turns

March 16, 2017 / by Patrick Armstrong

Sometimes, the best business lessons come from unexpected places. For example, one might assume there are few similarities between insurance business processes and the world of logistics and package delivery. Yet, taking a closer look, we find an interesting and helpful correlation. In the 1970’s UPS, the world’s largest package delivery company, started experimenting with…

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How to Create Smart Operations

May 3, 2016 / by ReSource Pro Editorial Team

There is tremendous opportunity for greater profitability for agencies that implement best practices in their organizations. In fact, the top 25% of agencies with revenues of $5 million-$10 million that have created smart operations are 30-50% more productive than the average agency, with a spread per employee of $85,940 vs. $64,752. If you have 50 employees,…

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Reinforcement and Change Management

April 28, 2016 / by ReSource Pro Editorial Team

While making a change in an organization is difficult enough, sustaining it can be even harder, which is why it’s imperative to have reinforcements, the last component in the ADKAR model for successful change management. The focus on reinforcement should be strong so that desired results are delivered. How do you build reinforcement? There are…

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Knowledge and Ability Make Change Happen

April 12, 2016 / by ReSource Pro Editorial Team

We’ve discussed the importance of awareness and building desire in the change management process in previous posts. Now it’s time to equip your employees with the knowledge and ability they need to make change happen. From a change management perspective based on the ADKAR model, there are two types of knowledge an employee needs in…

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Segmenting Your Business

March 15, 2016 / by Caitlin Carey

Segmentation is important for insurance organizations. The goal is to balance the service you provide with profitability. By examining your current service model, existing customers and revenue by account, you can identify your most and least profitable customers, then by segmenting your service model you can create that balance. A segmented service model allows you…

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Change Management and Desire

March 8, 2016 / by ReSource Pro Editorial Team

In a previous article, we talked about the change management process and how the first step in getting employees in an organization to embrace change involves making them aware of it. Read the article here. The next phase in the process is inspiring the desire among employees to support and participate in that change. Making the transition…

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Change Management Begins With Awareness

March 3, 2016 / by ReSource Pro Editorial Team

In developing your agency’s long-term strategies, critical to achieving success is the ability to accommodate and effect change along the way. Unfortunately, most of us resist or avoid change and have a hard time making the switch. This is where change management practices in an agency is vital – practices that allow for constructing the…

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4 Steps to Managing Successful Change

January 12, 2016 / by ReSource Pro Editorial Team

Most managers will tell you that their teams are naturally pretty resistant to change. Often, the resistance is because teams are nervous about how the change will impact them personally.  Change can be difficult, but it doesn’t have to be. Lead a successful change initiative by following these 4 steps. Get your team on board…

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Keep the Creativity Flowing in Your Organization

November 6, 2015 / by ReSource Pro Editorial Team

For companies to thrive in today’s environment, innovation is essential. Foster a culture of innovation in your organization by tapping into your employees’ creativity. A creative environment is how many ideas end up transforming products and business models. How do you keep the creative juices flowing in your firm so individuals are incentivized and encouraged…

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3 Ways Your Agency can Benefit from a Mentoring Program

June 2, 2015 / by ReSource Pro Editorial Team

Today’s workplace is comprised of four generations of employees (Silent Generation, Baby Boomers, Generation X and Millennials). You’ll find companies with twenty-year-olds working side-by-side with colleagues who may be 40 or 50 years older than them. Each generation comes to the workplace with their unique strengths, skillset and experience and can benefit from a mentoring…

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Military Guys Go CEO: ResourcePro CEO Dan Epstein Talks Strategy

May 7, 2015 / by ReSource Pro Editorial Team

ResourcePro CEO, Dan Epstein was a recent guest on Nation First Radio’s show, “Everyday Valor,” co-hosted by Kristin Beck and Maureen Brody.  Everyday Valor serves a network of military listeners and features normal people doing extraordinary things. In the April 10th radio segment, “Military Guys Go CEO,” Maureen interviews Dan, who served in the Israeli…

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What’s Bending the Industry in 2015

May 5, 2015 / by ReSource Pro Editorial Team

The buzzword of the year is disruptor. But if you are prepared for what is around the corner, you might find the word “first-mover” more appropriate. CCC Information Services provides 10 changes that will reshape the insurance industry in 2015. Millennials in the work force—Their work habits, benefits needs, salary demands, office culture and work/life…

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