Insurance Experience Center

Can We Change?

March 2, 2017 / by Judy Sigel

In the insurance industry, we have often been slow to make changes; but today, the need has never been greater.  In an environment moving toward interconnected technologies, artificial intelligence, drones, changing workplace dynamics and industry profit pressures, legacy processes, procedures and methodologies no longer serve the needs insureds.  Companies like Lemonade Insurance Company have turned…

Tag list: , Continue reading

The F Word in Client Relationships

July 24, 2013 / by ReSource Pro Editorial Team

Tom Cates, President of Brookeside, captivating story teller, and client relationship guru facilitated ReSource Pro’s most recent IAC meeting. Tom’s insights were focused on one goal: upgrading client relationships from “fine” to trusted advisor. According to Tom you don’t want your client relationships to be described with this four letter word! Fine relationships are basic,…

Tag list: Continue reading