ReSource Pro was recognized for Excellence in Customer Experience for the white glove service delivered while transforming a client’s lead management operations
The insurance industry’s capacity to provide coverage for climate and cyber risks is increasingly the subject of public and regulatory attention. What receives less scrutiny is the structural reason the industry struggles to price and scale these exposures: fundamental gaps in the data needed to model them, combined
P&C insurance leaders say AI success is a business problem, not a technology project
Producer licensing is the operational foundation of every MGA and wholesaler. Without properly licensed and appointed producers, your business cannot operate. Not in any state, not with any carrier. Yet despite its critical importance, producer licensing remains one of the most underestimated operational challenges in the intermediary space.
There is a pattern that has repeated itself across every wave of technology adoption in insurance: senior leadership announces a transformation vision, pilot teams demonstrate compelling results, and then execution stalls somewhere in the operational middle of the organization. With AI, this pattern is playing out at scale,
Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people.
Most insurance organizations approach AI governance the same way they approach regulatory compliance: reactively. They wait for guidance from state insurance departments or federal bodies, stay cautious in the interim, and treat governance as a constraint on moving forward. This posture is understandable, but it has a real
When insurance organizations talk about insurance distribution automation, the conversation gravitates almost immediately toward speed. How fast can a submission move through the pipeline? How quickly can a policy be checked and issued? These are legitimate efficiency questions, but they are also the wrong questions to be anchoring
Zenobia Hastie’s leadership further supports the firm’s commitment to helping clients navigating an increasingly complex market.
Artificial intelligence is dominating boardroom conversations across the insurance industry. Organizations are exploring new use cases, evaluating emerging technologies, and looking for ways to improve efficiency, decision-making, and customer experiences.
