Small business accounts make up a substantial portion of many insurance agencies’ book of business, and servicing them can soak up significant time and energy from account managers. Yet in many cases, this segment generates only a small portion of the agency’s revenue.
Over the years, we see that insurance agencies have taken many different approaches to servicing small accounts, though the results are often mixed. Let’s dive into why these solutions usually fall short.
Find out how a national insurance PA and a digital MGA overcame these obstacles and transformed the customer experience with the help of ReSource Pro’s IX Center.
Learn how one broker successfully increased the profitability of their small accounts by leveraging ReSource Pro’s onshore, licensed professionals of ExpressIX.
More than eight months into the shift to remote work, new challenges could threaten customer service levels in insurance once again. Here’s how you can better support your remote teams as fatigue and other difficulties settle in.