Frank Phillips

How Can Insurance Agencies Manage Small Accounts Effectively?

Small business accounts make up a substantial portion of many insurance agencies’ book of business, and servicing them can soak up significant time and energy from account managers. Yet in many cases, this segment generates only a small portion of the agency’s revenue.

Growing Small Insurance Accounts

Learn how one broker successfully increased the profitability of their small accounts by leveraging ReSource Pro’s onshore, licensed professionals of ExpressIX.

How to Avoid Work-From-Home Productivity Slumps

More than eight months into the shift to remote work, new challenges could threaten customer service levels in insurance once again. Here’s how you can better support your remote teams as fatigue and other difficulties settle in.