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Need:
Increased account volume created overwhelming over-time
demands on staff. There was not enough time in a day. RSP
became their nightshift creating a virtual 24/5 work week.
Solution:
RSP performs at least 49 functions for PHP. The tasks
covers all areas of operations: application entry in their
agency system and CoverAll for AIG; loss run requests, MVR
orders & review and gathering underwriting data from the
Internet.
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