Service Options

Insurance Process Outsourcing

One of the biggest costs agencies face is that they have overqualified employees multitasking a lot of clerical work that could be done more efficiently, and consistently cost effectively by skilled offshore insurance processing professionals. Leveraging back office support enables agencies to eliminate backlogs, assure process consistency, reduce errors, increase transparency, drive efficiency, operate around the clock, and focus their employees on core agency activities that drive growth and competitiveness. Much processing work can be performed overnight freeing up your people to focus on client relationships by day.

Real Time Support

For work that needs immediate attention, “real-time” service allows you to have live access to your ReSource Pro team. With China on a 12-hour time difference (from the East Coast) working with ReSource Pro can enable you to operate around the clock.

Peak Staffing

Some of our clients experience significant spikes in workload during peak seasons that require extra service and support. They find that during these periods getting all of the work completed while still maintaining high levels of quality and customer service is a challenge. Recruiting full time employees for temporary work is expensive, while temps do not have the depth, experience or background knowledge to get up to speed quickly and deliver work without consistent supervision.

To support our clients through these peak periods, ReSource Pro provides seasonal staffing, so that clients can scale up or down as their business needs change.

Process Improvement

ReSource Pro has developed a process improvement methodology specifically for the insurance industry that is based on LEAN methodologies. Though this methodology we call Lean Lite, we work with clients to make selected processes visible, identify and eliminate waste and therefore making key processes more efficient and/or faster; increasing throughput, freeing up staff for redeployment to more profitable activities and/or reducing expenses.