ReSource Pro

ReSource Pro Rolls Out Its New Outsourcing Model for MGA's, Program Managers and Retail Brokers

As seen in Insurance Journal, November 30, 2005

ReSource Pro LLC, a company specializing in insurance processing for program managers, managing general agents and retail brokers, is rolling out its "in-sourcing" model nationally, a model that boosts back-office capacity and provides a cost-effective staffing solution for routine processing tasks.

"By utilizing in-sourcing, companies not only realize 30 to 50 percent cost savings, but also free their producers, underwriters from the burden of routine processing tasks," said Dan Epstein, vice president of ReSource Pro. "These high-value professionals have the time they need to focus on new business development and customer retention.

"An important advantage of in-sourcing is that it lets the agency retain control over its own information, in its own server, and continue to follow its existing procedures," he said. "That way the agency gains the benefit of outsourcing but with substantially reduced risk to operational integrity."

While traditional outsourcing migrates agencies to proprietary systems reportedly with a significant learning curve and disruption of staff, ReSource Pro documents workflows, trains its experienced insurance processing staff in the agency's system and then connects to the agency's server the same way their own staff would connect from home.

From its offshore data processing center, ReSource Pro supports activities of its clients by entering Acord data into their agency systems, rating, issuing policies and certificates of insurance, invoicing, ordering and reviewing MVRs and inspection reports.

ReSource Pro opened initial operations in 2003 with a client base that includes The Distinguished Program Group, Paul Hanson Partners, Lighthouse Underwriters LLC, and Automotive Risk Management & Insurance Services Inc.

ReSource Pro Organizes Panel on Better Practices in Insurance Processing at Target Markets Annual Summit

New York, N.Y. – October 14, 2005 – ReSource Pro, LLC (www.resourcepro.com), an insurance processing company that provides low-cost, high-quality back-office outsourcing solutions to program managers, managing general agents (MGAs), and brokers and agents, will organize a panel discussion on maximizing resources at the Target Markets Fifth Annual Program Summit, October 17-19, 2005.

The session, “Getting the Most out of Your People, Process, and Technology,” features industry experts who will discuss how growth margins and competitiveness are often constrained by operational inefficiencies. The panel will explain how integrating people, processes and technology into a best-in-class operation can help organizations achieve transparent procedures, streamlined workflows, motivated staff and effective utilization of technology – resulting in customer service leadership and compelling and competitive cost advantages.

The panel, moderated by Sean Gormley, Chief Operating Officer of Lighthouse Underwriters, will include Pete Purvis, Vice President, AIG Programs, Bob Heaphy, Chief Operations Officer, Thomco, and Matthew Bruno, Director of Operations from ReSource Pro’s China-based data processing center.

The panel took place on October 18 at the Mission Palms in Tempe, AZ. If you would like more information, please contact us.

Qingdao, China, September 1, 2005 – Matt Bruno, Director of Operations of ReSource Pro’s data processing center in Qingdao, China today announced completion of a move of staff into Qingdao’s Software Park. The new software park is part of Qingdao’s drive to attract foreign Fortune 500 companies as well as more entrepreneurial companies to create an innovation hub. The park features state-of-the-art offices with broadband communications infrastructure and a soon-to-be-built adjacent shopping mall.

ReSource Pro’s China operation is moving thirty members of staff into the new space, which has room to house eighty staff. “Given our current rate of growth, we expect the space to be filled within a year,” remarked Bruno, “and this office park provides us plenty of growth opportunities, since we’re among the first companies to move in.”

New York, N.Y. – June 1, 2005 – ReSource Pro, LLC (www.resourcepro.com), an insurance processing company that provides low-cost, high-quality back-office outsourcing solutions to program managers, managing general agents (MGAs), and brokers and agents, has named Dan Epstein as Vice President of Business Development.

Epstein will lead the expansion of ReSource Pro's offerings to the broad insurance market, overseeing sales and marketing efforts, as well as playing an integral role in the company's strategy formulation.

Formerly President and Executive Director of US-IBEX, which facilitated business partnerships between foreign technology companies and U.S. businesses, Epstein brings to ReSource Pro an understanding of the needs of small to mid-sized businesses and knowledge of cutting edge business solutions.

He has an MBA from Columbia Business School and the London Business School, a Master's degree in International Relations from the London School of Economics and graduated top of his class from Brunel University, London, with a Bachelor's degree in Political Science.

About ReSource Pro, LLC

Headquartered in New York City with its data processing center in Qingdao, China, ReSource Pro provides fast, accurate and reliable back office processing for program managers, managing general agents and brokers and agents. By performing routine processing tasks, the company helps its clients reduce their operating expenses and focus their production and underwriting staff on higher value areas of their work, such as new accounts and renewals. Founded in 2003, the company insurance processing services include data entry, underwriting assistance, policy handling, report management and special projects.

Contact:
Gary Kimball
Kimball Communications, LLC
610-559-7585
gkimball@kimballcomm.com