Finding top talent

Our client provided risk management services with specialties in the financial, technology, and health care sectors. Recent hurricanes had quadrupled the workload for this South Florida insurer. Due to industry contraction, one policy could now have 19 endorsements. “It’s musical chairs,” is how they described the experience, and finding qualified staff had become “impossible.” So when they heard about ReSource Pro through Assurex Global, they gave us a call.

ReSource Pro put together a team of top processing talent in no time flat.

As industry-specific specialists, our remote staff of college educated processors are specifically trained in insurance processing and handle over 1,000 routine back-office tasks. Our client especially liked that. They also needed a dedicated team capable of quickly learning and using their technology so none of their data ever left their system.

A test drive

We gave the company everything they wanted, including a free 30-day trial so, as they put it, “we can walk away with no problem.”

Like most companies, they were concerned about how their staff would react to an outsourcing solution. So we started with small data processing tasks, giving their people time to buy into the program. Given greater opportunity to develop their careers, internal employees quickly became highly motivated. Productivity increased, backlogs evaporated, and our client added overnight capacity to their operations that would serve them well in all market environments.

Sustainable advantages

ReSource Pro now performs 53 separate insurance processing tasks for the company, freeing it to more profitably deploy its workforce, while realizing sustainable advantages in operational control and customer service—all at a fraction of the cost of hiring hard-to-find staff in the U.S.