Plug and Play
With remote staffing, your agency is in control. ReSource Pro assigns dedicated processing specialists to your team. They connect remotely to your existing system usually through Terminal Server, Citrix or the Internet to perform a variety of tasks in support of your agency staff. Team sizes grow incrementally, driven not by us but by your agency needs, so our relationship is built on your comfort and confidence in our processing capabilities.
Security Issues
With ReSource Pro none of your data ever leaves your system. Our processing specialists use your system directly by logging in remotely through a secure line. Access restrictions can be set, performance can be monitored and should you ever decide to end the relationship, you need only change your password to maintain exclusive control and access to your system.
We provide training to our staff on security and confidentiality and utilize the most up-to-date anti-virus and firewall hardware and software to ensure the most secure and reliable environment for our clients.
Daily and Monthly Reports and Performance Metrics
ReSource Pro provides its clients with daily/weekly/monthly reports designed to allow our clients to easily monitor activity. Performance metrics are established early on and performance is evaluated on a regular basis. With a very high level of performance monitoring and quality control supervision we are able to offer our clients very low processing error rates.
IT Infrastructure
ReSource Pro uses the latest computer, software and communications technology. Each of our processing specialists uses at least two monitors to increase processing efficiency and reduce errors.
To use our services Client Agencies need only have very basic IT infrastructure:
- Broadband Internet Connection
- Remote Access via Terminal Services, Citrix or Internet-based system
- Additional Agency Management System User Licenses
Four Easy Steps to Getting Started:
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Identify Tasks for ReSource Pro: Client identifies together with ReSource Pro tasks that ReSource Pro can process on its behalf (typically 1-2 days) |
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Document Workflow: Highly experienced ReSource Pro client integration experts perform process mapping at client site (typically 2-3 days) |
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Setup: Dedicated team in China is selected, communications and connectivity are tested, and performance metrics for success and operational effectiveness are established (typically 1-2 days) |
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Trial: ReSource Pro begins a one-moth free trial period of its services so that prospective clients can experience first hand the benefits ReSource Pro provides. Performance metrics are then reviewed and client decides whether to continue. |
ONE MONTH FREE TRIAL
We believe that to understand the power and capability of remote staffing, agencies need to experience it first hand, so we provide a one-month free trial before signing any contract. During this trial, we identify a couple of tasks, write up procedures, train a Team Leader in China and process those tasks for a month. If we meet or exceed your expectations, the chances are you will sign up. Incidentally, every prospective client that has tried us out, has signed up to be a client. So why not call us today to try us out!
Contact us to learn more about how to get started on your one month free trial.
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